Ricoh Unveils New Intelligent MFP Devices and Technology

Ricoh – one of Emerald’s premier partner dealers – announced their new line of intelligent multifunctional copiers this week. The new MFPs are engineered to meet the constantly changing needs of digital workplaces – today and in the future.

Here is a quick glance of the key features of the new line of products:

  • Always Current Technology - allows your printer to activate new features and firmware updates as they become available to stay current, much like updates on a smartphone.

  • Ease-of-use and Customization - new sets of applications that are made for specific departments and industries. The subscription-based model will allow businesses to always have the most current technology without having think about adding new features.

  • Cloud Workflow Solutions - new subscription-based cloud applications to improve your scanning workflow, automate the process of digitizing info, and send documents where they need to be with ease.

  • Security and Uptime - the new MFPs will be equipped with tools that allow technicians to access and fix problems remotely and diagnose potential problems quickly and without having to step foot in your office.

  • Newly Improved Smart Operation Panel - a faster, highly customizable display panel that can be tailored to your company’s needs and avoid the hassle of confusing navigation screens.

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More details about this award-winning new line:

RICOH Always Current Technology

The new devices are designed to grow with your business, leaving headaches of outdated information with older technology behind. The new RICOH IM C Series comes with an “even smarter” Smart Operation Panel than that of the previous models. With the new interface supporting Always Current Technology, users are able to activate desired features, download smart applications, and upgrade software as needed – very similar to the user experience customers are used to with their smartphones and tablets. It is now the user who has the ability to advance the technology – eliminating the calls to technicians for simple software updates.

Cloud Workflow Solutions

These cloud-based applications are affordable, subscription-based offerings that help eliminate manual steps, so businesses can maintain their focus on core activities in their business. The new line of solutions includes a range of simple and complex software that supports intelligent scanning, data extraction, and integrates with cloud-based applications.

Security and Uptime

A key aspect of empowering digital workplaces is making information in all its forms reliably secured and accessible. We are excited about a new set of tools and applications that will allow our service experts to remotely access the operation panel, automatically update your firmware and send proactive diagnostic emails to our technician to catch problems faster.

Newly Improved Smart Operation Panel

The new operation panel features a faster processor, which allows you to navigate your printer’s menus faster and more customization options to tailor the system to your needs. All of this is built on the familiar look of Ricoh’s operation panels that long-time users will recognize with ease.

Intelligent MFP Devices

Ricoh's Dynamic Workplace Intelligence is realized in six new intelligent MFPs, the RICOH IM C2000, IM C2500, IM C3000, IM C3500, IM C4500 and IM C6000, which print at 20, 25, 30, 35, 45 and 60 pages per minute, respectively. They deliver printing, scanning, copying, finishing and faxing support for output sizes up to 11" x 17", and standard mobile printing support. They deliver the fastest scanning speeds on the market at 240 ppm. They also offer features to help detect jams and misfeeds quicker, a small document scanner that’s ideal for checks, receipts and smaller paper items, a frequent need for accounting, financial and educational offices. The new line also offers new finishing options - like the new multi-folding unit - to help bring the production of brochures, marketing material, and external facing documents in house.


If you’d like to learn even more about this new line of MFPs and solutions, check out Ricoh’s full press release HERE

Ricoh grows with you –providing an easier way to work in your changing environment. At Emerald, we are proud to partner with Ricoh, and look forward to seeing the ways this new technology can help your businesses excel!

Holiday Toy Drive 2018

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This year, the Emerald employees and community supported the John Theissen Children’s Foundation Toy Drive. John Theissen Children’s Foundation provides toys and support to children in need at local children’s hospitals and child-care facilities. We collected about 80 items to be given to children this Christmas.

Thank you to all who participated to bring joy to those who need it most this holiday season!

Emerald's Employee Spotlight: Meet Lou Passantino

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What was your first job?
I was a shop boy for the electrician my brother worked for. I cleaned the shop and put away what they didn’t.

What do you do at Emerald? (What does a typical day in your role look like?)
Going on service calls, helping customers on the phone and help with operations.

What do you like most about your job?
Helping the customers, advising them and making them smile!

How long have you worked for Emerald?
I’ve been with the company for 5 years, and December 12th will be my 40th anniversary of being a field technician.

Your favorite memory at Emerald?
Having a “tough customer” become friendly and become a “not so tough friend”.

What’s your favorite place you’ve ever visited?
The last place I visited is always my answer. Cuba, the Keys, Hawaii. 

Do you have a favorite charity you wish more people knew about?
St. Jude’s. I had a young great nephew who was in a bad state and knowing that if his parents didn’t have the good insurance that he would have received treatment because of this organization.

What’s your favorite food?
Chicken parm.

What is your favorite season?
SUMMER! 

Emerald Holiday Toy Drive 2018

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Emerald is running a holiday toy drive for John Theissen Children's Foundation. You can bring any toy donations to our office at 100 Milbar Blvd, Farmingdale, NY 11735. Emerald will also be donating $25 in toys for each equipment sale made in December! Please bring any toy donations by Monday, December 17th 2018. Contact us if you have any questions!

The John Theissen Children’s Foundation donates toys and gifts to children’s hospitals and child-care facilities on Long Island. They accept donations of unwrapped toys, gift cards to Target, Walmart, Gamestop, Best Buy, etc, and NY sports tickets!

Emerald's Employee Spotlight: Meet Gerry Ryan

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What was your first job? 

Working as a paper boy delivering the Long Island Press.

What do you do at Emerald? (What does a typical day in your role look like?) 

I am the president of Emerald and there are three main parts to my job: business development, finances and managing the day to day relationships with our vendor partners.

What do you like most about your job?

I like spending time in the field visiting with customers and learning about their businesses.

How long have you worked for Emerald?

Since the beginning. I have been in this industry for 37 years.

Your favorite memory at Emerald?

There are many good memories. I would have to say I really like working with my kids in their sales efforts.

What’s your favorite place you’ve ever visited?

This is tough. I would have to say Ireland. Although, I love Yankee Stadium and Bryant Denny Stadium in Alabama.

What’s the best advice you’ve ever heard?

“Half the battle in life is showing up”.  Nothing good happens if you don’t show up and make an effort.

Do you have a favorite charity you wish more people knew about?

The Jillian Fund. It was founded by a close friend who had the courage to overcome personal tragedy to honor the memory of his children by helping families as they care for their children battling serious illnesses.

What’s your favorite food?

Definitely pizza!

What is your favorite season?

I love the first day of daylight savings time, so it would have to be spring. It is a harbinger of nice weather and outdoor fun.

Emerald's Employee Spotlight: Meet Andrew Ryan

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What was your first job?

My first job was working in the warehouse and going on deliveries and installs for Emerald during summers in high school.

What do you do at Emerald?

I’m an account executive at Emerald Document Imaging. My typical day starts at the office where I answer emails, complete paperwork and check my LinkedIn. By the afternoon,  I visit my customers and spend time prospecting.

What do you like most about your job?

My favorite thing about my job is meeting with customers. You never know what kind of business you will walk in to. There are some really interesting jobs out there that a lot of people wouldn't think of.

How long have you worked for Emerald?

I have worked 3 1/2 years in sales at Emerald. A total of 12 years counting summers when I was in school.

Your favorite memory at Emerald?

I don’t have just one favorite memory, but I particularly enjoy when we work as a team at Emerald, especially when we are giving back to the community. As a team we have supported many different causes including the AFSP (American Foundation for Suicide Prevention) walk, Save the Great South Bay clean ups and more!

What’s your favorite place you’ve ever visited?

Ireland.

What’s the best advice you’ve ever heard?

Success is never final and failure is never fatal. I have it tattooed on my arm.

Do you have a favorite charity you wish more people knew about?

American Foundation for Suicide Prevention

What’s your favorite breakfast cereal?

Frosted Flakes.

What is your favorite season?

I like the Fall.

What's Happening at Emerald Document Imaging

We are pleased to announce that Emerald Document Imaging will be undergoing a full office renovation during the final weeks of the summer. Our exciting construction process will include a full expansion of our office space to accommodate our growing sales team, along with a complete overhaul of our showroom to give our customers a brand-new experience center. 

The technology industry is changing, and we are fully embracing this change. We look forward to introducing our customers to the latest and greatest from our top of the line manufactures, Ricoh and Canon, while continuing to deliver our personal touch as a local company. We believe in our tag line – Be good. Be fun. Be accountable. – and that’s how we want to be viewed by our customers, co-workers, and competitors. We understand working with technology, and when something goes wrong for our customers we go above and beyond to give them the service and urgency they deserve. So, we’re taking that mentality inhouse. These renovations will allow our team to work together more collaboratively than ever before with new workstations, improved technology, and a warm, welcoming space to enjoy together.

At Emerald, it is widely known that what we pride ourselves in most is being interwoven in the fabric of the communities we live and work in. Our new customer experience center has us thrilled to be able to do so even more than ever before. This space can be used by employees and customers alike to serve as an event venue to host a variety of networking groups or keynote speakers, all the while continuing to serve as a central location to demo our hardware, stage production print workshops, and so much more!

Although we will be under construction for the next month, we will be fully functioning in all capacities ensuring our excellent service will not be interrupted. Our whole team will be accessible to you by phone and e-mail as we work to make these improvements.

To see our progress, please be sure to like Emerald Document Imaging on Facebook and LinkedIn or follow us on Instagram @emeralddocumentimaging.

This truly is an exciting time for our organization, and we can’t wait to share it with all of you.

Very sincerely,

The Emerald Document Imaging Team.

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Emerald Document Imaging attends Ricoh's ConvergX 2018

Emerald Document Imaging attended the Ricoh Family Group Dealer Conference, ConvergX, this past week in Las Vegas, Nevada. This gathering brought together the most respected Ricoh dealers in the industry from all over the US and Canada. During the conference, our team learned about the changing industry of office technology and software, shared success stories and pain points with our peers, and heard from the upper management team more about the great fiscal health of Ricoh as an organization. With the help and support of Ricoh, we are confident our team will continue to give our customers the latest and greatest products and service. 

One of the main topics of the event was digital disruption and posed the question: will your business be disrupted or will it be the disrupter? Disrupters are the ones ahead of change, turning inventions into innovations and finding new ways to use and promote new technology. Ricoh promotes embracing the changing technology industry and staying completely up to date for their customers. ConvergX was all about keeping our customers up to date by being these industry disrupters.

Ricoh invited some of the best "disrupters" of the technology industry to share words of wisdom with our dealers. These industry leaders embraced change and are constantly thinking of new ways to utilize technology which included the conference's key note speaker, Terry Jones, Founder and Former CEO of Travelocity and Former Chairman of Kayak.com, presenter Sam Richter, the creator and founder of the Know More sales and business improvement program, and presenter Scott Klosoky, the founder and principle of technology consulting firm Future Point of View. They were extremely informative and inspiring with great knowledge about the technology industry. 

Emerald Participates in Save The Great South Bay Community Creek Clean Up

Emerald Document Imaging is a proud sponsor of Save The Great South Bay! Check out this awesome video done by Hofstra Film students. You will see lots of Emerald green, a huge thank you to everyone from our team who helped out at the Babylon Creek Clean Up!