Emerald's Employee Spotlight: Meet Lou Passantino

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What was your first job?
I was a shop boy for the electrician my brother worked for. I cleaned the shop and put away what they didn’t.

What do you do at Emerald? (What does a typical day in your role look like?)
Going on service calls, helping customers on the phone and help with operations.

What do you like most about your job?
Helping the customers, advising them and making them smile!

How long have you worked for Emerald?
I’ve been with the company for 5 years, and December 12th will be my 40th anniversary of being a field technician.

Your favorite memory at Emerald?
Having a “tough customer” become friendly and become a “not so tough friend”.

What’s your favorite place you’ve ever visited?
The last place I visited is always my answer. Cuba, the Keys, Hawaii. 

Do you have a favorite charity you wish more people knew about?
St. Jude’s. I had a young great nephew who was in a bad state and knowing that if his parents didn’t have the good insurance that he would have received treatment because of this organization.

What’s your favorite food?
Chicken parm.

What is your favorite season?
SUMMER! 

Emerald's Employee Spotlight: Meet Gerry Ryan

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What was your first job? 

Working as a paper boy delivering the Long Island Press.

What do you do at Emerald? (What does a typical day in your role look like?) 

I am the president of Emerald and there are three main parts to my job: business development, finances and managing the day to day relationships with our vendor partners.

What do you like most about your job?

I like spending time in the field visiting with customers and learning about their businesses.

How long have you worked for Emerald?

Since the beginning. I have been in this industry for 37 years.

Your favorite memory at Emerald?

There are many good memories. I would have to say I really like working with my kids in their sales efforts.

What’s your favorite place you’ve ever visited?

This is tough. I would have to say Ireland. Although, I love Yankee Stadium and Bryant Denny Stadium in Alabama.

What’s the best advice you’ve ever heard?

“Half the battle in life is showing up”.  Nothing good happens if you don’t show up and make an effort.

Do you have a favorite charity you wish more people knew about?

The Jillian Fund. It was founded by a close friend who had the courage to overcome personal tragedy to honor the memory of his children by helping families as they care for their children battling serious illnesses.

What’s your favorite food?

Definitely pizza!

What is your favorite season?

I love the first day of daylight savings time, so it would have to be spring. It is a harbinger of nice weather and outdoor fun.

What's Happening at Emerald Document Imaging

We are pleased to announce that Emerald Document Imaging will be undergoing a full office renovation during the final weeks of the summer. Our exciting construction process will include a full expansion of our office space to accommodate our growing sales team, along with a complete overhaul of our showroom to give our customers a brand-new experience center. 

The technology industry is changing, and we are fully embracing this change. We look forward to introducing our customers to the latest and greatest from our top of the line manufactures, Ricoh and Canon, while continuing to deliver our personal touch as a local company. We believe in our tag line – Be good. Be fun. Be accountable. – and that’s how we want to be viewed by our customers, co-workers, and competitors. We understand working with technology, and when something goes wrong for our customers we go above and beyond to give them the service and urgency they deserve. So, we’re taking that mentality inhouse. These renovations will allow our team to work together more collaboratively than ever before with new workstations, improved technology, and a warm, welcoming space to enjoy together.

At Emerald, it is widely known that what we pride ourselves in most is being interwoven in the fabric of the communities we live and work in. Our new customer experience center has us thrilled to be able to do so even more than ever before. This space can be used by employees and customers alike to serve as an event venue to host a variety of networking groups or keynote speakers, all the while continuing to serve as a central location to demo our hardware, stage production print workshops, and so much more!

Although we will be under construction for the next month, we will be fully functioning in all capacities ensuring our excellent service will not be interrupted. Our whole team will be accessible to you by phone and e-mail as we work to make these improvements.

To see our progress, please be sure to like Emerald Document Imaging on Facebook and LinkedIn or follow us on Instagram @emeralddocumentimaging.

This truly is an exciting time for our organization, and we can’t wait to share it with all of you.

Very sincerely,

The Emerald Document Imaging Team.

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Emerald Presents at Ricoh Conference in NYC

This April, Emerald President, Gerry Ryan and Account Executive, Meg Ryan presented at Ricoh's Big East Dealer Conference at the Customer Experience Center in NYC. Their talk focused on company culture and adapting to technological change in the industry. Emerald is proud to be a role model for strong company culture and evolving with business technology.

 
 

Emerald Three-peats Ricoh Service Award

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For the third consecutive year Emerald received Ricoh's Service Excellence Award. This prestigious award recognizes the "best of the best" among Ricoh authorized dealers nationally through a series of benchmarks and evaluations. It measures service personnel in productivity, training, equipment performance and parts proficiency and is only awarded to a hand full of top performing dealerships nationally.

We our very proud to be recognized for our service again as we continue to provide the best and most personal service in the industry. A special thanks goes to the Emerald technical team for all of their hard work!

Emerald Launches Video Marketing

This week, we filmed our latest branding initiative at the Ricoh Customer Experience Center in NYC. We're excited to launch new video content next month focusing on the Emerald and Mission. We had a great shoot thanks to our collaboration with Bluehaus Productions. Stay tuned for our video!

Check out Bluehaus Productions. We are amazed by their work: http://bluehaus.nyc/

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Emerald Toy Drive 2017

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Emerald is running a holiday toy drive for the Cohen Children's Medical Center in New Hyde Park! You can bring any toy donations to our office at 100 Milbar Blvd, Farmingdale, NY 11735. Emerald will also be donating $25 in toys for every sale made in November and December! Please bring any toy donations by December 15th. Contact us if you have any questions!