Emerald's Employee Spotlight: Meet Lou Passantino

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What was your first job?
I was a shop boy for the electrician my brother worked for. I cleaned the shop and put away what they didn’t.

What do you do at Emerald? (What does a typical day in your role look like?)
Going on service calls, helping customers on the phone and help with operations.

What do you like most about your job?
Helping the customers, advising them and making them smile!

How long have you worked for Emerald?
I’ve been with the company for 5 years, and December 12th will be my 40th anniversary of being a field technician.

Your favorite memory at Emerald?
Having a “tough customer” become friendly and become a “not so tough friend”.

What’s your favorite place you’ve ever visited?
The last place I visited is always my answer. Cuba, the Keys, Hawaii. 

Do you have a favorite charity you wish more people knew about?
St. Jude’s. I had a young great nephew who was in a bad state and knowing that if his parents didn’t have the good insurance that he would have received treatment because of this organization.

What’s your favorite food?
Chicken parm.

What is your favorite season?
SUMMER! 

Emerald's Employee Spotlight: Meet Andrew Ryan

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What was your first job?

My first job was working in the warehouse and going on deliveries and installs for Emerald during summers in high school.

What do you do at Emerald?

I’m an account executive at Emerald Document Imaging. My typical day starts at the office where I answer emails, complete paperwork and check my LinkedIn. By the afternoon,  I visit my customers and spend time prospecting.

What do you like most about your job?

My favorite thing about my job is meeting with customers. You never know what kind of business you will walk in to. There are some really interesting jobs out there that a lot of people wouldn't think of.

How long have you worked for Emerald?

I have worked 3 1/2 years in sales at Emerald. A total of 12 years counting summers when I was in school.

Your favorite memory at Emerald?

I don’t have just one favorite memory, but I particularly enjoy when we work as a team at Emerald, especially when we are giving back to the community. As a team we have supported many different causes including the AFSP (American Foundation for Suicide Prevention) walk, Save the Great South Bay clean ups and more!

What’s your favorite place you’ve ever visited?

Ireland.

What’s the best advice you’ve ever heard?

Success is never final and failure is never fatal. I have it tattooed on my arm.

Do you have a favorite charity you wish more people knew about?

American Foundation for Suicide Prevention

What’s your favorite breakfast cereal?

Frosted Flakes.

What is your favorite season?

I like the Fall.

Emerald Presents at Ricoh Conference in NYC

This April, Emerald President, Gerry Ryan and Account Executive, Meg Ryan presented at Ricoh's Big East Dealer Conference at the Customer Experience Center in NYC. Their talk focused on company culture and adapting to technological change in the industry. Emerald is proud to be a role model for strong company culture and evolving with business technology.