Emerald's Employee Spotlight: Meet Meg Ryan


What do you do at Emerald?

I am a sales representative, my day typically consists of communicating with my customers, prospecting for new customers, attending networking events, and cold calling.

How long have you worked for Emerald?

I have worked at Emerald since I was in high school. I have been working in sales for about a year and a half.

Your favorite memory at Emerald?

It’s hard to just name one memory, a few of my favorite moments at Emerald are when we have fun company events such as BBQs, bring your dog to the office day, or when someone or myself has a successful win in the sales department, we all get excited!

Do you have a favorite quote?

“Go the extra mile, it’s never crowded.”

What’s one thing you couldn’t live without?

Such a terrible answer but…I couldn’t live without my cell phone.

What was your first job?

My first job was at Nonna Bellas Pizzeria as a cashier.

If you had to eat one meal, every day for the rest of your life, what would it be?

I would eat tacos every day for the rest of my life if I could.

What’s the best concert you ever attended?

Huey Lewis and the News!

Which part of your job do you enjoy the most?

My favorite part of my job is being a problem solver for my customers or potential clients, it’s very rewarding to be able to help someone run their business more efficiently and being their “go-to” person.

Tell us something most people don’t know about you…

I’ve been a volunteer at Rikers Island Prison in a program to help men who were incarcerated prepare for an opportunity to attend college after they were released.

Ricoh Unveils New Intelligent MFP Devices and Technology

Ricoh – one of Emerald’s premier partner dealers – announced their new line of intelligent multifunctional copiers this week. The new MFPs are engineered to meet the constantly changing needs of digital workplaces – today and in the future.

Here is a quick glance of the key features of the new line of products:

  • Always Current Technology - allows your printer to activate new features and firmware updates as they become available to stay current, much like updates on a smartphone.

  • Ease-of-use and Customization - new sets of applications that are made for specific departments and industries. The subscription-based model will allow businesses to always have the most current technology without having think about adding new features.

  • Cloud Workflow Solutions - new subscription-based cloud applications to improve your scanning workflow, automate the process of digitizing info, and send documents where they need to be with ease.

  • Security and Uptime - the new MFPs will be equipped with tools that allow technicians to access and fix problems remotely and diagnose potential problems quickly and without having to step foot in your office.

  • Newly Improved Smart Operation Panel - a faster, highly customizable display panel that can be tailored to your company’s needs and avoid the hassle of confusing navigation screens.


More details about this award-winning new line:

RICOH Always Current Technology

The new devices are designed to grow with your business, leaving headaches of outdated information with older technology behind. The new RICOH IM C Series comes with an “even smarter” Smart Operation Panel than that of the previous models. With the new interface supporting Always Current Technology, users are able to activate desired features, download smart applications, and upgrade software as needed – very similar to the user experience customers are used to with their smartphones and tablets. It is now the user who has the ability to advance the technology – eliminating the calls to technicians for simple software updates.

Cloud Workflow Solutions

These cloud-based applications are affordable, subscription-based offerings that help eliminate manual steps, so businesses can maintain their focus on core activities in their business. The new line of solutions includes a range of simple and complex software that supports intelligent scanning, data extraction, and integrates with cloud-based applications.

Security and Uptime

A key aspect of empowering digital workplaces is making information in all its forms reliably secured and accessible. We are excited about a new set of tools and applications that will allow our service experts to remotely access the operation panel, automatically update your firmware and send proactive diagnostic emails to our technician to catch problems faster.

Newly Improved Smart Operation Panel

The new operation panel features a faster processor, which allows you to navigate your printer’s menus faster and more customization options to tailor the system to your needs. All of this is built on the familiar look of Ricoh’s operation panels that long-time users will recognize with ease.

Intelligent MFP Devices

Ricoh's Dynamic Workplace Intelligence is realized in six new intelligent MFPs, the RICOH IM C2000, IM C2500, IM C3000, IM C3500, IM C4500 and IM C6000, which print at 20, 25, 30, 35, 45 and 60 pages per minute, respectively. They deliver printing, scanning, copying, finishing and faxing support for output sizes up to 11" x 17", and standard mobile printing support. They deliver the fastest scanning speeds on the market at 240 ppm. They also offer features to help detect jams and misfeeds quicker, a small document scanner that’s ideal for checks, receipts and smaller paper items, a frequent need for accounting, financial and educational offices. The new line also offers new finishing options - like the new multi-folding unit - to help bring the production of brochures, marketing material, and external facing documents in house.

If you’d like to learn even more about this new line of MFPs and solutions, check out Ricoh’s full press release HERE

Ricoh grows with you –providing an easier way to work in your changing environment. At Emerald, we are proud to partner with Ricoh, and look forward to seeing the ways this new technology can help your businesses excel!

Emerald's Employee Spotlight: Meet Debbie Simon


What do you do at Emerald?
I work in the supply department. I handle accounts receivable, customer support and whatever needs to be done for our team and customers! 

How long have you worked for Emerald?
I will have worked for Emerald for 9 years in May.

Your favorite memory at Emerald?
My favorite memories at Emerald are the barbecues in the warm weather.

What’s your favorite place you’ve ever visited?
Costa Rica! 

Do you have a favorite quote?
“Whatever it takes, it’ll get done.”, “It’s a good day to have a good day”, and “Ain’t that somethin’!”

What’s one thing you couldn’t live without?

What was your first job?
I worked at the Five & Dime as a kid.

If you had to eat one meal, every day for the rest of your life, what would it be?
Pizza or Pasta.

What’s the best concert you ever attended?
My favorites were Guns N’ Roses, Aerosmith, and Deep Purple

If you could be any animal, what would you be?
A dog.

Which part of your job do you enjoy the most?
Talking to my customers and getting receivables in.

What is your favorite sport?

If you were Ferris Bueller, how would you spend your day off?
At the beach! 

Holiday Toy Drive 2018


This year, the Emerald employees and community supported the John Theissen Children’s Foundation Toy Drive. John Theissen Children’s Foundation provides toys and support to children in need at local children’s hospitals and child-care facilities. We collected about 80 items to be given to children this Christmas.

Thank you to all who participated to bring joy to those who need it most this holiday season!

Emerald's Employee Spotlight: Meet Lou Passantino


What was your first job?
I was a shop boy for the electrician my brother worked for. I cleaned the shop and put away what they didn’t.

What do you do at Emerald? (What does a typical day in your role look like?)
Going on service calls, helping customers on the phone and help with operations.

What do you like most about your job?
Helping the customers, advising them and making them smile!

How long have you worked for Emerald?
I’ve been with the company for 5 years, and December 12th will be my 40th anniversary of being a field technician.

Your favorite memory at Emerald?
Having a “tough customer” become friendly and become a “not so tough friend”.

What’s your favorite place you’ve ever visited?
The last place I visited is always my answer. Cuba, the Keys, Hawaii. 

What’s the best advice you’ve ever heard?
“Bad news travels faster than good news.”

Do you have a favorite charity you wish more people knew about?
St. Jude’s. I had a young great nephew who was in a bad state and knowing that if his parents didn’t have the good insurance that he would have received treatment because of this organization.

What’s your favorite food?
Chicken parm.

What is your favorite season?

Emerald Holiday Toy Drive 2018

Emerald Document Imaging Toy Drive 2018.png

Emerald is running a holiday toy drive for John Theissen Children's Foundation. You can bring any toy donations to our office at 100 Milbar Blvd, Farmingdale, NY 11735. Emerald will also be donating $25 in toys for each equipment sale made in December! Please bring any toy donations by Monday, December 17th 2018. Contact us if you have any questions!

The John Theissen Children’s Foundation donates toys and gifts to children’s hospitals and child-care facilities on Long Island. They accept donations of unwrapped toys, gift cards to Target, Walmart, Gamestop, Best Buy, etc, and NY sports tickets!

Emerald's Employee Spotlight: Meet Gerry Ryan


What was your first job? 

Working as a paper boy delivering the Long Island Press.

What do you do at Emerald? (What does a typical day in your role look like?) 

I am the president of Emerald and there are three main parts to my job: business development, finances and managing the day to day relationships with our vendor partners.

What do you like most about your job?

I like spending time in the field visiting with customers and learning about their businesses.

How long have you worked for Emerald?

Since the beginning. I have been in this industry for 37 years.

Your favorite memory at Emerald?

There are many good memories. I would have to say I really like working with my kids in their sales efforts.

What’s your favorite place you’ve ever visited?

This is tough. I would have to say Ireland. Although, I love Yankee Stadium and Bryant Denny Stadium in Alabama.

What’s the best advice you’ve ever heard?

“Half the battle in life is showing up”.  Nothing good happens if you don’t show up and make an effort.

Do you have a favorite charity you wish more people knew about?

The Jillian Fund. It was founded by a close friend who had the courage to overcome personal tragedy to honor the memory of his children by helping families as they care for their children battling serious illnesses.

What’s your favorite food?

Definitely pizza!

What is your favorite season?

I love the first day of daylight savings time, so it would have to be spring. It is a harbinger of nice weather and outdoor fun.

Help Emerald Give Back to Veterans with Boots on the Ground NY


This November, Emerald is giving thanks by partnering with Boots on the Ground NY, an organization that supports our local veterans. Over the next few weeks, we will be collecting grocery store gift cards (Stop & Shop, King Kullen, Pathmark, Best Market, etc.) of any amount to contribute to their Thanksgiving drive and ensure our veterans can properly celebrate the holiday. We encourage all of our customers, community members, and friends to participate!

Gift cards can be dropped at our office – 100 Milbar Blvd., Farmingdale, NY – or emailed to mryan@emeralddocument.com on or before Monday, November 19. We thank you in advanced in support of a worthy cause.

For the Second Year, Emerald Proudly Sponsors American Foundation for Suicide Prevention Walk

For the second year in a row, the Emerald Document Imaging team joined nearly 250k people walking in hundreds of cities across the country in support of the American Foundation for Suicide Prevention and their mission to save lives and bring hope to those affected by suicide. The Out of the Darkness walk took place at Jones Beach this past Sunday, October 28th where there was an excellent turnout from the Long Island Community and our Emerald Team.

“I walk in support of those lives that were lost, and those who still suffer from mental illness. I believe the work of the foundation is really important in bringing more awareness to mental health and suicide. It’s really cool to be a part of a company that involves themselves in giving back to the Long Island Community and the causes they care about” said Emerald employee Kelly Douglas.

To learn more and to get involved please visit https://afsp.org.

Emerald's Employee Spotlight: Meet Andrew Ryan


What was your first job?

My first job was working in the warehouse and going on deliveries and installs for Emerald during summers in high school.

What do you do at Emerald?

I’m an account executive at Emerald Document Imaging. My typical day starts at the office where I answer emails, complete paperwork and check my LinkedIn. By the afternoon,  I visit my customers and spend time prospecting.

What do you like most about your job?

My favorite thing about my job is meeting with customers. You never know what kind of business you will walk in to. There are some really interesting jobs out there that a lot of people wouldn't think of.

How long have you worked for Emerald?

I have worked 3 1/2 years in sales at Emerald. A total of 12 years counting summers when I was in school.

Your favorite memory at Emerald?

I don’t have just one favorite memory, but I particularly enjoy when we work as a team at Emerald, especially when we are giving back to the community. As a team we have supported many different causes including the AFSP (American Foundation for Suicide Prevention) walk, Save the Great South Bay clean ups and more!

What’s your favorite place you’ve ever visited?


What’s the best advice you’ve ever heard?

Success is never final and failure is never fatal. I have it tattooed on my arm.

Do you have a favorite charity you wish more people knew about?

American Foundation for Suicide Prevention

What’s your favorite breakfast cereal?

Frosted Flakes.

What is your favorite season?

I like the Fall.

Emerald Document Imaging 2018 Halloween Costume Contest

All are welcome to participate in the Emerald Document Imaging 2018 Halloween Costume Contest! Dressing up for work? Trick-or-treating with your kids? Hitting the town in character? We want to see how you’re celebrating! Send us a picture via message or in the comments of our social media platforms on Facebook, LinkedIn, or Instagram on October 31st of your costume for a chance to win a $50 Amazon gift card!

Emerald Halloween 2018

Emerald's Employee Spotlight: Meet Steve Hurley

Steve Hurley Emerald

Meet Emerald Document Imaging’s Operations Manager, Steve Hurley.

#1: What was your first job?
At Brooklyn Union Gas as a maintenance guy at 17. After college, I worked in banking.

#2: What do you do at Emerald? (What does a typical day in your role look like?)
I’m the operations manager. It is my job to keep the place moving all day from when the doors open until they close. I work with our external customers through our technicians. And I am most gratified working with our sales team, my internal customers, to get the equipment out properly and quickly to their customers.

#3: What do you like most about your job?
The production aspect of it. I like that we provide good service for our customers through our technicians who represent Emerald so well.

#4: How long have you worked for Emerald?
3.5 years

#5: Your favorite memory at Emerald?
It was a new install out at the Hamptons. They were in a brand-new building and we outfitted the whole place – fully stocked with printers, production machines, and their MFP’s.


#1: What’s your favorite place you’ve ever visited?
Winston Churchill’s war rooms.

#2: What’s the best advice you’ve ever heard?
“Treat people the way you would like to be treated” It works professionally and socially.

#3: Do you have a favorite charity you wish more people knew about?
I’ve always supported the United Way general fund.

#4: What’s your favorite breakfast cereal?
Frosted Flakes

#5: What is your favorite season?
Spring – I’ve always liked it. It reminds me of being up in school at Manhattan College and the warm air and everything coming to life on the quad.

Emerald Sponsors American Foundation for Suicide Prevention for Second Year


For the second year in a row, the Emerald Document Imaging team is joining nearly 250k people walking in hundreds of cities across the country in support of the American Foundation for Suicide Prevention and their mission to save lives and bring hope to those affected by suicide.

The Out of the Darkness walk will take place at Jones Beach on Sunday, October 28th.

We hope to have an even bigger turn out than last year with lots of support from our Emerald Team. Anyone is welcome to join!

As a proud sponsor of this event, we urge you – our friends, family, and customers – to join our team as a walker that day or support us as a “virtual walker” in support of our fundraising goal of $1,000. No amount is too small.

You can also support us by registering to walk with our team - just click the join our team button on our team page.

To donate online, please select Roster and then choose one of the team members listed. Once you’re on their page, click Donate Now. Donations can only be made to individuals, but the total each participant raises goes toward our overall team goal. As always, we thank you for your support in joining us in recognition of this cause which means so much to our community.

What's Happening at Emerald Document Imaging

We are pleased to announce that Emerald Document Imaging will be undergoing a full office renovation during the final weeks of the summer. Our exciting construction process will include a full expansion of our office space to accommodate our growing sales team, along with a complete overhaul of our showroom to give our customers a brand-new experience center. 

The technology industry is changing, and we are fully embracing this change. We look forward to introducing our customers to the latest and greatest from our top of the line manufactures, Ricoh and Canon, while continuing to deliver our personal touch as a local company. We believe in our tag line – Be good. Be fun. Be accountable. – and that’s how we want to be viewed by our customers, co-workers, and competitors. We understand working with technology, and when something goes wrong for our customers we go above and beyond to give them the service and urgency they deserve. So, we’re taking that mentality inhouse. These renovations will allow our team to work together more collaboratively than ever before with new workstations, improved technology, and a warm, welcoming space to enjoy together.

At Emerald, it is widely known that what we pride ourselves in most is being interwoven in the fabric of the communities we live and work in. Our new customer experience center has us thrilled to be able to do so even more than ever before. This space can be used by employees and customers alike to serve as an event venue to host a variety of networking groups or keynote speakers, all the while continuing to serve as a central location to demo our hardware, stage production print workshops, and so much more!

Although we will be under construction for the next month, we will be fully functioning in all capacities ensuring our excellent service will not be interrupted. Our whole team will be accessible to you by phone and e-mail as we work to make these improvements.

To see our progress, please be sure to like Emerald Document Imaging on Facebook and LinkedIn or follow us on Instagram @emeralddocumentimaging.

This truly is an exciting time for our organization, and we can’t wait to share it with all of you.

Very sincerely,

The Emerald Document Imaging Team.


Emerald Document Imaging attends Ricoh's ConvergX 2018

Emerald Document Imaging attended the Ricoh Family Group Dealer Conference, ConvergX, this past week in Las Vegas, Nevada. This gathering brought together the most respected Ricoh dealers in the industry from all over the US and Canada. During the conference, our team learned about the changing industry of office technology and software, shared success stories and pain points with our peers, and heard from the upper management team more about the great fiscal health of Ricoh as an organization. With the help and support of Ricoh, we are confident our team will continue to give our customers the latest and greatest products and service. 

One of the main topics of the event was digital disruption and posed the question: will your business be disrupted or will it be the disrupter? Disrupters are the ones ahead of change, turning inventions into innovations and finding new ways to use and promote new technology. Ricoh promotes embracing the changing technology industry and staying completely up to date for their customers. ConvergX was all about keeping our customers up to date by being these industry disrupters.

Ricoh invited some of the best "disrupters" of the technology industry to share words of wisdom with our dealers. These industry leaders embraced change and are constantly thinking of new ways to utilize technology which included the conference's key note speaker, Terry Jones, Founder and Former CEO of Travelocity and Former Chairman of Kayak.com, presenter Sam Richter, the creator and founder of the Know More sales and business improvement program, and presenter Scott Klosoky, the founder and principle of technology consulting firm Future Point of View. They were extremely informative and inspiring with great knowledge about the technology industry. 

Emerald Participates in Save The Great South Bay Community Creek Clean Up

Emerald Document Imaging is a proud sponsor of Save The Great South Bay! Check out this awesome video done by Hofstra Film students. You will see lots of Emerald green, a huge thank you to everyone from our team who helped out at the Babylon Creek Clean Up! 

Emerald Document Imaging attends HIA-LI Business Trade Show 2018

The Emerald team attended HIA's 2018 Long Island Business Trade Show. Emerald drew a crowd of all types of Long Island's businesses throughout the show. The HIA-LI trade show is one of the largest business events on Long Island. Find out how you can get involved in HIA here. We hope to see you there next year!

Emerald HIA-LI

Emerald Celebrates Earth Day with Save The Great South Bay Cleanup

For Earth Day, Emerald Document Imaging participated in Save The Great South Bay's Creek Defender Program with a creek cleanup in Babylon Village. Not only do we represent Emerald green on our t-shirts, but we support green initiatives that can help protect the environment and sustain its natural resources for current and future generations. During the community cleanup, we found 39 tires and hundreds of pounds of trash within the creeks and woods. We look forward to participating in many more community clean ups and strive to inspire others to do something good for out planet everyday! 

More on Save the Great South Bay's Creek Defender Program

Emerald Presents at Ricoh Conference in NYC

This April, Emerald President, Gerry Ryan and Account Executive, Meg Ryan presented at Ricoh's Big East Dealer Conference at the Customer Experience Center in NYC. Their talk focused on company culture and adapting to technological change in the industry. Emerald is proud to be a role model for strong company culture and evolving with business technology.


"The Emerald Mission" Video

The Emerald team is exited to share our mission through our new branding video that we released this week. A huge thank you to Bluehaus Productions for doing an amazing job make this with us. You can check out the video here!